Run the day-to-day of client ecommerce stores: product listings, supplier chasing, orders and customer questions — the operational half that decides whether a store survives.
About the role
Storefronts are the easy part. What keeps an ecommerce business alive is somebody answering 'where is my order' within a day and noticing when a supplier goes quiet.
You will own that operational layer across client stores, working to clear rules rather than improvising each decision.
What you will do
- Build and maintain product listings, writing original copy rather than pasting supplier text.
- Process orders and monitor fulfilment, escalating delays before the customer notices.
- Answer customer enquiries within agreed response times.
- Keep supplier communication current and flag stock or lead-time risks.
- Report weekly on orders, returns and anything that looks like a pattern.
What we look for
- Consistency. This role is judged on things not slipping.
- Clear, calm customer writing, including when the news is bad.
- Basic comfort with spreadsheets and store dashboards.
- Willingness to follow a process and improve it rather than work around it.
Useful, but not required
- Any Shopify, WooCommerce or marketplace experience.
- Experience in a customer support role.
What you get
- A complete view of how an ecommerce operation runs end to end.
- Defined processes rather than being handed a store and wished luck.
- Scope to grow into store strategy as you learn the numbers.
How to apply
Email [email protected] with the role title in the subject line. Tell us briefly what you have done and why this one interests you. A link to something you have built or run is worth more to us than a polished CV.
We reply to every application with a decision and a reason, normally within a week. Skillops is an equal opportunity employer: we consider applicants regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion or belief, sex, or sexual orientation. If you need an adjustment at any stage of the process, say so and we will arrange it.