Terms & conditions

Who we are and how to reach us

Skillops Limited is a company registered in England and Wales under company number 16595934, with a registered office at 129 Mile End Road, London E1 4BG. In these terms, “we”, “us” and “our” mean Skillops Limited, and “you” means the person or organisation using this website or engaging our services.

You can contact us at [email protected]. Where these terms require notice in writing, email to that address is sufficient.

What these terms cover

These terms cover two things: your use of this website, and the general basis on which we provide services. They apply from the moment you use the site, and to any work we carry out for you unless we have signed something different.

Where we send you a proposal, quotation or statement of work for a specific engagement, that document sets out the scope, fees and timescales for that work. If anything in it conflicts with these terms, the proposal takes precedence for that engagement.

Using this website

You may use this website for lawful purposes connected with considering or using our services. You agree not to misuse it — in particular not to attempt to gain unauthorised access, introduce malicious code, scrape it at a volume that affects its availability, or copy substantial parts of it for a competing service.

We may change, suspend or withdraw any part of the site without notice. We do not guarantee that it will always be available or uninterrupted, and we are not liable if it is unavailable at any time.

Content on this site is not advice

Our journal articles, guides and pricing indications are published for general information. They are not legal, financial, tax or professional advice, and they are not a substitute for advice on your specific circumstances.

We take care to write accurately, but law, tax thresholds and platform rules change. Before acting on anything you read here — particularly on company registration, VAT, employment or consumer law — check the current position on gov.uk or with a qualified adviser. Indicative prices on this site are starting points, not offers capable of acceptance.

Intellectual property in the website

Unless stated otherwise, we own or are licensed to use everything on this website, including text, layout, graphics and the Skillops name and logo. You may read it, print a reasonable number of pages and share links to it.

You may not republish, sell or systematically reproduce our content without our written permission. Quoting a short extract with clear attribution and a link back is fine.

How we agree work

An enquiry through this website is not a contract. Work usually proceeds in this order: you tell us what you need, we discuss it, we send a written proposal setting out scope, deliverables, fees and timescales, and a contract is formed when you confirm acceptance of that proposal in writing.

For larger builds we normally propose a short paid discovery phase first, producing a specification and a costed plan. That document is yours. We will always say clearly what is inside and outside the scope before you commit.

Fees, invoicing and payment

Fees are those stated in your accepted proposal. Prices shown on this website are indicative starting points and do not constitute a quotation for your project.

• Unless the proposal says otherwise, fees are exclusive of VAT. VAT will be added at the prevailing rate where it applies.
• Invoicing points, any deposit, and the payment period are set out in your proposal.
• We may pause work on an overdue account after giving you written notice and a reasonable opportunity to pay.
• We may charge interest on late payment as permitted by the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
• You are responsible for third-party costs — domains, hosting, licences, subscriptions and similar — unless the proposal states we are covering them.

What we need from you

Delivery depends on things only you can provide. You agree to give us accurate information, timely feedback and any access, content or approvals the work requires.

You confirm that any material you supply — text, images, logos, data — is yours to use, and that our using it for the project will not infringe anyone else's rights. Where a delay is caused by information or approval we are waiting on, timescales move accordingly and we are not liable for the effect of that delay.

Changes to scope

Projects change, and that is normal. Where you ask for something outside the agreed scope, we will tell you before doing the work what it means for the fee and the timescale, and proceed once you confirm in writing.

We would rather raise a scope question in week one than present a surprise in week nine, and we expect the same in return.

Timescales

Dates in a proposal are estimates given in good faith on the basis of the scope agreed and the assumption that you provide what we need when we need it. Unless your proposal states expressly that a date is a fixed deadline, time is not of the essence.

Ownership of what we build

On payment in full of all sums due for an engagement, ownership of the deliverables created specifically for you under that engagement transfers to you.

• We keep ownership of our pre-existing materials, tools, frameworks, methods and know-how, and of anything developed independently of your project.
• Where our pre-existing materials are embedded in a deliverable, we grant you a non-exclusive, perpetual licence to use them as part of that deliverable.
• Third-party components — open source libraries, plugins, fonts, stock assets, platform services — remain owned by their licensors and are supplied to you under their own licence terms.
• Until payment is made in full, any licence to use the deliverables is provisional and may be withdrawn.

We may describe the work at a general level in our portfolio and case studies. If you would prefer we did not, tell us and we will not.

Third-party services

Our work often involves services we do not control — hosting, payment providers, ecommerce platforms, suppliers, AI tools and similar. We will advise on selection and configure them competently, but their availability, pricing, policies and performance are outside our control, and your relationship with them is governed by their own terms.

We are not responsible for loss caused by a third-party service changing its terms, pricing, availability or functionality after we have delivered.

Training and advisory sessions

Places on training cohorts and advisory sessions are confirmed when payment is received or when we confirm a place in writing, whichever comes first. Session content is provided for your own use and may not be recorded, resold or redistributed without our permission.

If we have to move a session we will offer an alternative date or a refund of the fee for that session. Rescheduling and non-attendance terms are set out when you book.

If you are a consumer

If you are buying as an individual and not for purposes connected with your trade, business, craft or profession, you have statutory rights that these terms do not affect.

• For contracts agreed at a distance you normally have 14 days from the day the contract is made to cancel without giving a reason.
• If you ask us to begin work during that cancellation period and then cancel, you may be required to pay for the work carried out up to the point you told us.
• The right to cancel is lost once a service has been fully performed, where performance began with your express agreement and your acknowledgement that you would lose that right.
• Services must be carried out with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing here limits that.

To cancel, email us at [email protected]. You do not need to use any particular form of words. Where a refund is due we will make it using the same payment method you used, without undue delay.

Cancellation by either of us

Either of us may end an engagement by giving written notice if the other commits a material breach that is not put right within 14 days of being asked, or becomes insolvent.

If an engagement ends before completion, you pay for work properly carried out and for any third-party costs we have committed on your behalf up to that point. We will hand over the work completed to date once those sums are settled.

Confidentiality

Each of us may learn confidential information about the other. Both of us agree to keep it confidential, to use it only for the purposes of the engagement, and to disclose it only to people who need it and are under equivalent obligations.

This does not apply to information that is already public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law or a regulator.

Data protection

How we handle personal data is set out in our privacy policy. Where we process personal data on your behalf as part of delivering a service, we act on your documented instructions and will enter into a data processing agreement where one is required.

Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, nothing here affects your statutory rights.

Subject to that, and where you are a business customer:

• We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss.
• We are not liable for loss of or damage to data, and you are responsible for keeping your own backups.
• Our total liability arising out of an engagement is limited to the total fees you have paid us for that engagement.
• We provide the website itself on an “as is” basis and exclude, so far as the law allows, all implied warranties relating to it.

We maintain the insurance we are required to hold. If a specific engagement calls for a different liability position, raise it before signing and we will discuss it rather than leave it unstated.

Events outside our control

Neither of us is responsible for failing to perform where that failure is caused by something genuinely outside our reasonable control. If such an event occurs we will tell you promptly and agree a revised timescale. If it continues for more than 30 days, either of us may end the affected engagement and you will pay only for work already carried out.

Complaints

If something has gone wrong, tell us first and directly. Email [email protected] with what happened and what you would like done about it. We will acknowledge within two working days and give you a considered response, normally within ten.

Most problems are a misunderstanding about scope, and most are fixable in a conversation. We would rather have that conversation than a dispute.

General

• You may not transfer your rights or obligations without our written consent. We may transfer ours to a group company or a buyer of the business, without reducing your rights.
• Your accepted proposal together with these terms forms the whole agreement between us on its subject matter.
• If we do not insist on something immediately, that is not a waiver of our right to insist on it later.
• If any provision is found to be unenforceable, the rest continues in force.
• Nobody who is not a party to the contract has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
• We are independent contractors. Nothing here creates a partnership, joint venture or employment relationship.

Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and both of us submit to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident elsewhere in the UK, you may bring proceedings in the courts of the part of the UK in which you live, and you keep the benefit of any mandatory consumer protections available to you there.

Changes to these terms

We may update these terms as our services or the law change. The version in force for an engagement is the version current when your proposal was accepted, and we will not change the terms of work already agreed without your consent. The date at the top of this page records the current version.